Terms of use using the Cargo System.
Update Date: 1 February 2026
These Rules of Use (the “Rules”) set out the procedure and conditions for using the website www.cargo.lt (the “Website”), the “Cargo.LT” mobile application for iOS and Android, and the “Cargo.Messenger” desktop application for Windows and macOS (together, the “System”).
By registering in the System, the User’s Representative undertakes to familiarize themselves with the current version of the Rules and to comply with all of their provisions. Registration of the User’s Representative in the System confirms that the User has fully reviewed and unconditionally agreed to these Rules. The User’s Representative warrants that they have all necessary authority to assume obligations on behalf of the User in accordance with these Rules.
If the User does not agree with the Rules or has questions regarding their provisions, the User’s Representative must immediately stop using the System and, if necessary, contact the Administrator at [email protected].
1. TERMS
1.1. Agreement means these Rules and any other agreements concluded between the User and the Administrator, which replace all prior arrangements between the User and the Administrator regarding use of the System.
1.2. Administrator of the website www.cargo.lt (the “Administrator”) means UAB “Eurospektras”, legal entity code 126206243, registered office: Laisvės Ave. 88, LT-06125 Vilnius, Lithuania, VAT No.: LT262062413.
1.3. User means a natural or legal person registered in the System in accordance with these Rules.
1.4. User’s Representative means a representative (employee) of a natural or legal person who registers the User in the System and uses the User’s Account.
1.5. Account means the set of data stored in the System and associated with the User’s Representative, used for their identification (authentication) and to provide access to the System. Account data include, among other things, the User’s Representative’s login name and password.
2. REGISTRATION
2.1. The User’s Representative may use only one active Account.
2.2. During registration in the System, the User receives a CargoID identifier. Each User may have only one CargoID.
2.3. During registration, the User’s Representative undertakes to:
2.3.1. provide only accurate data about the User and/or the User’s Representative;
2.3.2. within fourteen (14) calendar days, notify the Administrator of any changes in the User’s management, shareholders or members, as well as any changes in the User’s Representative’s data;
2.3.3. notify the Administrator of any material changes related to the User’s legal status, including commencement of insolvency proceedings (without limitation), as well as any other changes related to the User’s status.
2.4. The User or the User’s Representative is prohibited from registering in the System using inaccurate or false data, including fictitious names, pseudonyms, or other misleading information.
3. VERIFICATION OF THE USER (LEGAL ENTITY)
3.1. To verify the reliability of the User (legal entity), the Administrator reserves the right at any time to require the User’s Representative to provide documents confirming the User’s activities and identity, including constituent documents, financial statements and agreements (without limitation), as well as identity documents of the User’s Representatives and/or the User’s managers.
3.2. The Administrator has the right to review any information about the User (legal entity) stored in registers of Lithuania and/or foreign countries, as well as on other platforms and/or in other systems. The Administrator also has the right to review information that includes data about the User’s governing bodies and owners (shareholders, members, etc.) and changes related to such governing bodies and owners (shareholders, members, etc.), including historical information and all information related thereto (without limitation).
3.3. By agreeing to the Rules, the User’s Representative, on behalf of the User, confirms that the User consents to the Administrator contacting administrators of registers of Lithuania and foreign countries, as well as other platforms and/or systems, for the purpose of providing to the Administrator the information about the User specified in Clause 3.2 of these Rules. The User’s Representative, on behalf of the User, confirms that this consent authorizes the Administrator to contact the relevant register administrators, platforms and/or systems to obtain the data specified in this clause by any means and at any time. The User’s Representative, on behalf of the User, confirms that no separate confirmation from the User is required for each such data request by the Administrator, and that agreement with the Rules constitutes proper consent by the User to all such requests by the Administrator to the relevant registers, platforms and/or systems to obtain the information about the User specified in Clause 3.2 of these Rules.
3.4. The Administrator may contact the User’s Representative by phone, e-mail or other electronic means to verify the submitted data.
3.5. The Administrator may change the data required to create an Account, verify the User (legal entity), and authorize the User’s Representative in the System. The User’s Representative is prohibited from independently changing their data in the System, except for the data that can be edited within the User’s Account.
3.6. When verifying the data of the User’s Representative and the User (legal entity) or other data specified in Clauses 3.1 and 3.2 of these Rules, the Administrator has the right to suspend provision of System services to the User (legal entity) and/or the User’s Representative and/or to block the User’s Representative’s and/or the User’s access to the System.
4. PROTECTION OF THE ADMINISTRATOR’S DATABASE AND SOFTWARE
4.1. The User’s Representative is prohibited from disrupting or attempting to disrupt the operation of the System or its server infrastructure.
4.2. The User and the User’s Representative are prohibited from copying, collecting, transferring or otherwise using data contained in the System by any means without the Administrator’s prior written consent. This prohibition includes copying data of Users and/or their Representatives and cargo and/or transport offers, as well as any automated data collection, including the use of software tools, scripts or other technological solutions (without limitation).
4.3. The User and the User’s Representative are prohibited, without the Administrator’s prior written consent, from distributing or otherwise transferring data contained in the System to third parties, regardless of their legal status or relationship with the User and/or the User’s Representative.
4.4. The User’s Representative is prohibited from publishing or posting in the System any information that is unlawful, misleading, or infringes the rights of the Administrator or third parties, as well as any information that may disrupt the operation of the System.
4.5. System data may not be distributed, transferred or disclosed to third parties in any way, nor used for purposes not provided for in these Rules, including creating other databases or using the data for commercial activities (without limitation).
4.6. The User and/or the User’s Representative are prohibited from transferring the User’s Account data to third parties, including other Users and/or their representatives, as well as any other persons, regardless of their relationship with the User and/or the User’s Representative.
4.7. The User and/or the User’s Representative are prohibited from using another User’s Representative’s Account.
4.8. It is prohibited to create (register) an Account for a User’s Representative who is not a regular employee of the User (legal entity), including interns, trainees or other persons temporarily acting in the User’s interests (without limitation).
4.9 It is prohibited to connect to the System from a device (computer or mobile phone) previously used by another User or User Representative whose access to the System has been suspended or blocked. An exception is allowed only in the case of registering a new User or User Representative, provided that these Rules are observed. If intending to use the Account from a different device, the User or User Representative must notify the Administrator in advance, no later than 3 (three) business days.
5. POSTING INFORMATION IN THE SYSTEM
5.1. General provisions
5.1.1. It is prohibited to post in the System information that is false, provocative, threatening, or that violates the interests of other Users and/or Users’ Representatives.
5.1.2. It is prohibited to use profanity or other unacceptable language when communicating with Users’ Representatives and/or the System Administrator.
5.1.3. It is prohibited to post information that is degrading, discriminatory, or incites interethnic, interracial or other hatred.
5.1.4. It is prohibited to publicly discuss products offered and/or services provided in the System.
5.1.5. It is prohibited to provide other Users’ Representatives with false information about oneself or the User represented.
5.1.6. It is prohibited to publicly discuss the System Administrator’s activities, decisions or internal processes.
5.1.7. It is prohibited to post in the System (including in messages of Users’ Representatives in the “Cargo.Messenger” application) advertising information about sites, projects, software products or mobile applications that compete with the System. Such actions will be deemed unfair competition, and the Administrator will be entitled to take all necessary measures to protect its infringed rights.
5.1.8. It is prohibited to use excessive punctuation, special characters, emojis or spaces, as well as to write in ALL CAPS.
5.2. Rules for posting offers in the “Loads”, “Transport”, “Sea” and “Air” sections
5.2.1. It is prohibited to post offers for loads belonging to other Users registered in the System.
5.2.2. It is prohibited to post or recreate non-existent offers.
5.2.3. The User’s Representative undertakes to promptly delete or otherwise deactivate outdated offers.
5.2.4. When posting offers, it is prohibited to indicate in contact details the phone numbers of other Users’ Representatives or of natural and/or legal persons not registered in the System.
5.2.5. It is prohibited to unreasonably refresh or duplicate offers.
5.2.6. In comments to cargo and transport offers, it is prohibited to post information unrelated to the parameters and characteristics of the cargo and transport, as well as advertising information (including any advertising of natural or legal persons and services).
5.3. Rules for posting in the “Chat” section
5.3.1. It is prohibited to post advertising information, including advertising about relevant natural or legal persons, goods sold by them, services provided by them, etc.
5.4. Rules for posting in the “Forum” and “Legal Advice” sections
5.4.1. It is prohibited to post off-topic messages in a specific thread in the “Forum” section.
5.4.2. It is prohibited to create threads and/or write messages containing:
— advertising information (including any advertising of natural or legal persons);
— an offer to buy a product;
— an offer of services;
— a cargo or transport offer;
— unpaid invoices;
— reviews about a User and/or a User’s Representative.
5.5. Rules for posting in the “Classifieds” section
5.5.1. It is prohibited to post classified ads without contact information.
5.5.2. It is prohibited to post ads that are untrue or misleading.
5.6. Rules for posting reviews about a User and/or a User’s Representative
5.6.1. When posting a review about a User and/or its Representative, it is prohibited to publish unsubstantiated information and/or other documents not related to the activities of the User or its Representative.
5.7. Rules for posting unpaid invoices
5.7.1. Only those Users’ Representatives who have no outstanding debts on invoices issued by the Administrator for System services may post unpaid invoices.
5.7.2. Information about Users’ unpaid invoices may not be posted in the “Chat” and “Forum” sections, nor in reviews of Users and/or Users’ Representatives.
5.7.3. It is prohibited to post an unpaid invoice if its payment deadline has not yet expired.
5.7.4. It is prohibited to post an unpaid invoice if the payer under that invoice is another User registered in the System or another legal or natural person.
5.7.5. It is prohibited to file an unfounded protest regarding an unpaid invoice posted as a claim against a User by another User.
5.7.6. Cargo.LT has the right to transfer information about debtors to JSC “Okredo” and publish it on the www.okredo.com platform in accordance with the terms of the agreement with UAB Okredo.
5.7.7 The JSC “Okredo” can transfer information abouts debtors to other companies (e.g. banks, financial institutions) in order to ensure transparency and reduce the risk that debtors will be able to obtain financing or services from other organizations.
5.7.8. User or the User’s representative, when providing information about debtors in the Cargo.LT system, must ensure its accuracy and compliance with factual data, and must update the published information in a timely and diligent manner. Cargo.LT shall not be liable for any losses arising from inaccurate, incorrect, or incomplete information about debtors. Responsibility for inaccurate data rests with the User or the User’s representative.
5.8. Special labels and distinctive marks in the System
5.8.1. The “CargoGarant Company Certificate” is a distinctive mark for a legal entity in the System (the “Company Certificate”). There are two types of Company Certificate: a carrier certificate and a freight forwarder certificate.
5.8.2. Conditions for obtaining a Company Certificate:
— the legal entity must have a valid agreement with the Administrator;
— the legal entity must have at least two (2) years of work experience in the System;
— the legal entity must have no negative rating points;
— invoices for System services for the last two (2) years must have been paid on time;
— the legal entity must gain a sufficient number of points for manager certification (for each manager certificate the legal entity receives points depending on the manager certificate level). The sufficient number of certificates is calculated by the formula:
X = (1×B + 2×S + 3×G) / n, where:
B = number of bronze manager certificates in the legal entity;
S = number of silver manager certificates in the legal entity;
G = number of gold manager certificates in the legal entity;
n = number of managers of the legal entity registered in the System.
X must be greater than 1 (one).
If the number of managers with a manager certificate in a legal entity holding a Company Certificate changes and the points for manager certification no longer meet the conditions, the legal entity’s managers must pass certification and obtain a manager certificate.
5.8.3. If the legal entity does not meet one or more of the conditions specified in Clause 5.8.2 of these Rules, the Administration reserves the right, for violation of the Rules, to suspend or revoke the issued Company Certificate without prior notice. Fees paid for services related to issuing the Company Certificate (checking the legal entity in registers, organizing testing of the legal entity’s managers, issuing and activating certificates, etc.) are non-refundable, including where the Company Certificate is revoked. The Administration also reserves the right to change the conditions for obtaining a Company Certificate without prior notice.
5.8.4. The “Manager Certificate” is a distinctive mark for individuals registered in the System. There are two types of Manager Certificate: a carrier certificate and a freight forwarder certificate. Each type has three levels: bronze, silver and gold.
5.8.5. Conditions for obtaining a Manager Certificate:
— to obtain a Manager Certificate, an individual must successfully pass an online test in the System (minimum score 80 points);
— only individuals with at least two years of work experience in the System may take the test to obtain a silver or gold Manager Certificate.
5.8.6. The Administration reserves the right, for violation of the Rules, to suspend or revoke an issued Manager Certificate without prior notice. Fees paid for services related to issuing the Manager Certificate (checking the legal entity in registers, organizing testing of the legal entity’s managers, issuing and activating certificates, etc.) are non-refundable, including where the Manager Certificate is revoked. The Administration also reserves the right to change the conditions for obtaining a Manager Certificate without prior notice.
6. RIGHTS OF THE ADMINISTRATOR
6.1. The Administrator has the right, without prior notice, to change System service prices, suspend or terminate provision of System services, restrict and block access to the System or its separate parts, and block the User’s and/or the User’s Representative’s IP addresses if at least one of the following circumstances is established:
6.1.1. the User fails to fulfill its financial obligations to the Administrator, other Users of the System or third parties (customers, carriers, freight forwarders);
6.1.2. the User is connected with other Users or persons (e.g., the same legal or actual address, the same managers or beneficiaries, concealment of true employee names, etc.) whose access to the System has already been blocked due to insolvency, bankruptcy or improper performance of financial obligations;
6.1.3. the User is connected with persons not registered in the System (e.g., common legal or actual address, the same contact details, managers or beneficiaries, concealment of employee names, etc.) in respect of whom debt recovery or other court proceedings have been initiated;
6.1.4. the User’s Representative is prohibited from posting cargo or transport offers in the System if the User is not a party to the contractual relationships related to such offers. It is also prohibited to transfer such information to natural or legal persons not registered in the System;
6.1.5. the User and/or the User’s Representative performs the actions described in Sections 4–5 of these Rules.
6.2. The Administrator reserves the right to claim a contractual penalty from funds paid for the System’s services. The amount of the penalty may be:
6.2.1. the monthly subscription fee (excluding current promotional offers and discounts) — if violations of these Rules are minor;
6.2.2. the equivalent of the annual subscription fee excluding VAT for each separate violation — if violations pose a medium threat to the interests of the Administrator or other Users and/or Users’ Representatives (e.g., actions described in Clauses 5.1.1, 5.1.7, 5.3.1 and 5.4.2 of these Rules);
6.2.3. the equivalent of double the annual subscription fee excluding VAT for each separate violation — if violations are material and harm the interests of the Administrator or other Users and/or Users’ Representatives (e.g., actions described in Section 4 of these Rules).
6.3. If the cases provided for in Clauses 5.3.1 and 5.4.2 of these Rules occur, the Administrator reserves the right to move the posted information to the “Classifieds” section and charge a fee for this.
6.4. If the cases provided for in Section 5 of these Rules occur, the Administrator reserves the right, without prior notice, to delete, hide or modify in the System a cargo and/or transport offer, classified ad, forum thread, message or review of a User’s Representative.
6.5. If the cases provided for in Clauses 5.7.1–5.7.4 of these Rules occur, the Administrator reserves the right to impose a fine for posting an unfounded claim. In case of repeated violation, the fine amount may be increased and the function for posting unpaid invoices may be disabled.
6.6. If the case provided for in Clause 5.7.5 of these Rules occurs, the Administrator reserves the right to deem the protest regarding an unpaid invoice unfounded, reject it, and impose on the User a fee for reviewing an unfounded protest.
6.7. If the cases provided for in Section 4 of these Rules occur, the Administrator reserves the right, without prior notice, to suspend and/or terminate service provision, block access to the System or its individual sections in full or from certain devices, and block the IP addresses of the User and/or the User’s Representative. The Administrator will regard such actions as unfair competition, which may serve as grounds for a legal claim against the relevant violator.
6.7.1. In case of violation of Clauses 4.6–4.9 of these Rules, the Administrator reserves the right to impose a fine of EUR 500 per month for each User.
7. LIABILITY OF THE ADMINISTRATOR
7.1. The Administrator takes all possible and reasonable measures to ensure the availability of the System, but is not liable for:
7.1.1. System failures or loss of data of the User and/or Users’ Representatives if caused by reasons beyond the Administrator’s control;
7.1.2. partial or no access to the System due to improper performance by the provider of internet services and/or data-center hosting services, or due to failures at such provider;
7.1.3. unavailability of the System due to improper functioning of the User’s Representative’s software or hardware;
7.1.4. System failures due to force majeure and factors beyond the Administrator’s control, including unauthorized interference by Users’ Representatives or third parties in the operation of the System (e.g., DDoS attacks, SQL injection, Cross-Site Scripting, Cross-Site Request Forgery, Man-in-the-Middle, clickjacking, brute force, etc.);
7.1.5. information posted in the System by Users’ Representatives (e.g., cargo and transport offers), as well as the consequences of using such information (when concluding transactions, signing contracts, etc.).
7.2. The Administrator reserves the right to limit access to the System for all Users’ Representatives to perform technical works, but for no more than forty-eight (48) hours.
7.3. The Administrator is not and shall not be deemed a party to contractual relationships arising between Users when using ads posted in the System. The Administrator has no rights or obligations arising from such contractual relationships and is not liable for proper performance of mutual obligations, ensuring their performance, or possible losses resulting from improper performance. All responsibility for concluding contracts based on ads in the System lies solely with the Users who concluded them.
8. PAYMENT FOR SYSTEM SERVICES
8.1. The Administrator reserves the right to make all or certain System services paid, and the User must pay invoices issued by the Administrator for System services within three (3) days from receipt. Invoices are sent to the e-mail address specified in the User’s and the User’s Representative’s Account.
8.2. If provision of System services has been suspended or terminated at the User’s initiative, amounts paid by the User for System services prior to suspension or termination (including services whose term had not expired at the time of suspension or termination) are non-refundable and will not be compensated in any other way to the User or third parties (including the User’s creditors, without limitation).
8.3. In the cases provided for in Clauses 6.1.1, 6.1.2, 6.1.3 and 6.7 of these Rules, amounts paid by the User for System services are non-refundable and shall not be considered an obligation of the Administrator to compensate or reimburse them in any other way.
8.4. In the situations described in Clauses 7.1.1, 7.1.2, 7.1.3 and 7.1.4 of these Rules, amounts paid by the User for System services that have not yet ended are non-refundable.
8.5. The Administrator reserves the right to set or change tariffs for System services and/or the pricing model (including charging per User’s Representative) on an individual basis for each User.
8.6. User or User’s representative may terminate the use of the System by sending the Administrator a written notice by registered mail or email. Access to the System will be terminated 30 calendar days after the notice is received, and the Company is required to pay the invoice for services up to the termination date.
9. FINAL PROVISIONS
9.1. The Administrator has the right at any time unilaterally to amend or supplement these Rules. The date of the latest amendments to the Rules is indicated on the Administrator’s website. The new version of the Rules enters into force upon its publication on the website.
9.2. The Administrator informs Users about amendments to the Rules in advance by sending a notice to the e-mail address specified in the User’s Representative’s Account. Sending a notice to the e-mail address specified in the User’s Representative’s Account is deemed proper notice of amendments to the Rules.
9.3. If the User does not agree with the amendments to the Rules, the User’s Representative must, within thirty (30) calendar days from the date the notice of amendments was sent, inform the Administrator by sending an e-mail to [email protected]
from the e-mail address specified in the User’s Representative’s Account. If such message is not sent within the specified period, or the System services continue to be used, the User is deemed to have unconditionally agreed to the amended Rules.
9.4. If any provision of these Rules is held invalid or unenforceable by a competent court or other institution, this will not affect the validity or application of the remaining provisions of the Rules — they will remain in full force and effect.
9.5. Legal relations arising under these Rules are governed by the law of the Republic of Lithuania. All disputes, disagreements or claims related to these Rules shall first be resolved through negotiations. If a dispute cannot be settled amicably, it shall be finally resolved in accordance with the laws of the Republic of Lithuania by a competent court of the Republic of Lithuania.