11.9. What is debt collection through Cargo?

Debt collection is a process of debt recovery from the debtor company with the help of Cargo.

Cargo offers the debt recovery service to companies which are Cargo.Garant system members.

If you faced any problems with the receipt of payment for your completed transportation, and the debtor company is a website user, you can file a debt recovery claim for the debt to be collected from this company.

How to apply for debt recovery? Describe the situation, attach the appropriate documents, in particular: contract with the customer, invoice, CMR, receipt of a letter sent with CMR and invoice, etc. When you apply for debt recovery, your company will be billed for reviewing your claim, and a debt collection contract will be concluded.

After bill payment, the situation will be examined. If your claims are substantiated, your request will be processed, and an amicable debt collection process will begin, in particular:

     • Your debtor will be warned on behalf of the website orally by phone, fax or email;

     • SMS reminders to pay the debt sent to telephone, fax, or email;

     • regular reminders on the site with a request to pay the debt;

     • publication of information in the negative feedback for the company;

     • restriction or denial of access to the site.

If it is impossible to collect the debt, Cargo will offer lawyer services and forward the case to the court. The service price shall be calculated on a case-by-case basis.